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Upgrading your home?

Not sure where to start?

We can help!

The Jump on a Heat Pump Program is available to residents of the North Shore municipalities who are looking for help completing energy efficient upgrades.  Participants are connected with an Energy Concierge, who will be available to answer questions, provide support, and give local expert advice throughout their home energy upgrades. We want to ensure that you have support in any challenges through this process and make the transition to a heat pump easier and faster.

Participating Communities 

  • District of North Vancouver
  • City of North Vancouver
  • District of West Vancouver

Request your free Virtual Home Energy Consultation

The North Shore municipalities have partnered together to offer a Free Home Energy Consultation as part of the Jump on a Heat Pump Program.

A Home Energy Consultation is a free one-on-one phone conversation with an Energy Expert to assess what home energy upgrades best suit your goals and priorities. From there, a dedicated Energy Concierge will help you implement what you’ve learned.

Now with improved supports

In addition to the heat pump information and advice, we also provide support for all home energy upgrades, including insulation, windows and doors, and water heating!

Supports include:

  • Dedicated Energy Concierge to support you with your home energy upgrades; register once, have a conversation going forward as you access additional supports – don’t worry about re-explaining yourself!
  • We offer quote comparisons for all upgrades to help you understand what’s on offer and how it aligns to your goals.
  • We help connect you to the tools and resources you need to hire a contractor or Energy Advisor with confidence.
  • Request up to 2 Virtual Home Energy Consultations to help keep you on track or check back in if you’ve completed some work and want more help.

How It Works

  1. Request Support by Completing the Form Below
    Tell us about your home, your goals, and your motivations for energy efficiency upgrades so that your Energy Expert can personalize your Free Home Energy Consultation based on your needs!
  2. Connect To an Energy Expert
    You will be contacted to schedule an appointment with your Energy Expert.
  3. Home Energy Consultation
    Your Energy Expert has a 1-on-1 phone conversation about your home with you based on the intake form you provided; the chat may include a video chat to facilitate the conversation.
  4. Receive Your Report
    A few days after your Home Energy Consultation you’ll receive a report that summarizes the results of your conversation with the Virtual Energy Expert to support taking your next steps in your energy efficiency journey!
  5. Get More Support
    After you’ve received your report, you can ask for more support including quote comparisons to help you understand what’s being offered and how your quotes align with your goals.  Just submit the form below (make sure indicate you’ve have a Home Energy Consultation before) and submit copies of your quotes for review.

For complete offer details, read the Terms and Conditions

Request your Home Energy Consultation

The form below will take approximately 5-10 minutes to complete. The questions will help your Energy Expert identify what solutions are best for your home and to make recommendations around what type of heat pump to consider installing to satisfy your goals and address your concerns.

Returning participant?  Just indicate you’ve had a Home Energy Consultation before, and we’ll only ask for new information – you won’t need to re-explain yourself.

Have you had a Virtual Home Energy Consultation before?(Required)

Contact Information

Name(Required)
Email(Required)
Address(Required)
Preferred Method of Contact(Required)
When would you generally prefer the Consultation to occur? (select all that apply)(Required)

Support

What type of help are you looking for?(Required)
What type of help are you looking for?(Required)

For assistance navigating rebate applications and requirements, contact the CleanBC Energy Coach Service.

Questions about topics not included in the list.

Comparing Upgrade Quotes

Upload a copy of the quotes you would like reviewed. Only those quotes that have not expired will be reviewed.

Having trouble uploading? You can also email your documents to info@jumponaheatpump.ca instead. Ensure you include your name and address in the message.

Upload up to five quotes for review.
Drop files here or
Accepted file types: jpg, pdf, png, Max. file size: 50 MB, Max. files: 5.

    EnerGuide Home Evaluation Report Review

    Upload a copy of your EnerGuide Home Evaluation Report for review. If your evaluation is more than five years old, you may want to consider having a new evaluation to maximize access to rebates and to update your home's performance measurements for current review.

    Drop files here or
    Accepted file types: jpg, pdf, png, Max. file size: 20 MB.

      Home Information

      You can look up your home's age and square footage on BC Assessment.
      This service is currently only available in the North Shore.

      Select all the attributes that apply to your home(Required)
      Enter the number of people living in the home.

      Systems Information

      Have you had an EnerGuide Home Evaluation before?(Required)
      Optional
      Drop files here or
      Accepted file types: jpg, png, pdf, Max. file size: 50 MB, Max. files: 5.

        Issues and Concerns with Your Home

        What are your home concerns*(Required)
        Select all that apply
        Do you have other energy efficiency concerns?(Required)

        Personal Motivations and Improvement Goals for the Home

        What goals and motivations are important to you*(Required)
        Select all that apply

        Planned Renovations

        Are you currently planning any home renovations?(Required)
        Within the next 2 years.
        What home renovations are you planning?(Required)
        Select all that apply
        Which Primary Space Heating Systems are you most interested in?(Required)
        Select all that apply
        Have you considered purchasing a Heat Pump?(Required)
        What is the primary reason you are not planning renovations?(Required)
        Select all that apply

        Completed Renovations

        Have you recently completed any home renovations?(Required)
        Within the last 2 years.
        What home renovations have you completed?(Required)
        Select all that apply
        Which Primary Space Heating System did you install?(Required)
        Select all that apply
        What is the primary reason for not renovating your home?(Required)
        Select all that apply
        Do you have any pictures of your home that you would like to upload to help describe any issues you may be having with your home or of a system that you would like to upgrade? You can choose to upload a copy here.
        Drop files here or
        Accepted file types: jpg, jpeg, gif, png, pdf, doc, docx, Max. file size: 20 MB, Max. files: 10.

          Consent(Required)
          Additional Offers(Required)
          Indicate your willingness to be contacted by your municipality with information about participating in other climate action offers and activities such as providing Testimonials and participating in Case Studies.
          Your information is being collected, used, and disclosed in order to provide you with the Home Energy Consultation service and administer the Jump on a Heat Pump Program in accordance with section 26(c) of the Freedom of Information and Protection of Privacy Act (FOIPPA), the BC Personal Information Protection Act (PIPA) and the Privacy Policy. If you have questions regarding your personal information, please contact a privacy officer at info@jumponaheatpump.qa.caorda.com, 280-381-9995. or #214-620 View Street, Victoria, B.C.
          This field is for validation purposes and should be left unchanged.

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