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Upgrading your home?

Not sure where to start?

We can help!

The Jump on a Heat Pump Program is available to residents of North Shore municipalities who are seeking assistance with completing energy-efficient upgrades for single-family, condos, apartments, and housing co-ops.  Participants are connected with an Energy Concierge, who will be available to answer questions, provide support, and give local expert advice throughout their home energy upgrades. We want to ensure that you have support throughout any challenges you may face during this process and make the transition to a heat pump easier and faster.

Participating Communities
  • District of North Vancouver
  • City of North Vancouver*
  • District of West Vancouver

*Single Family Home supports currently not available in the City of North Vancouver.  More Terms and Conditions can be found at the bottom of the page.

Request your free Virtual Home Energy Consultation

The North Shore municipalities have partnered together to offer a Free Home Energy Consultation as part of the Jump on a Heat Pump Program.

A Home Energy Consultation is a free one-on-one phone conversation with an Energy Expert to assess what home energy upgrades best suit your goals and priorities. If you’re coming to us from a strata or housing co-op, we do require having an authorized representative present at these consultations, such as a Strata Board Member.

From there, a dedicated Energy Concierge will help you implement what you’ve learned!

Now with improved support

In addition to the heat pump information and advice, we also provide support for all home energy upgrades, including insulation, windows, doors, water heating, and EV charging!  New in Summer 2025, we now offer support for strata and housing co-ops in the North Shore!

Supports include:

  • Dedicated Energy Concierge to support you with your home energy upgrades; register once, have a conversation as we advance, as you access additional supports – don’t worry about re-explaining yourself!
  • We offer documentation reviews for all upgrades to help you understand what’s on offer and how it aligns with your goals.
  • We help connect you to the tools and resources you need to hire a contractor or Energy Advisor with confidence.
  • Request up to 2 Virtual Home Energy Consultations to help keep you on track, or check back in if you’ve completed some work and want more help.

How It Works

  1. Check Your Eligibility
    Make sure you verify your building type eligibility in the Terms and Conditions
  2. Request Support by Completing the Form Below
    Select Single Family Residence or Strata and/or Condo then tell us about your home, your goals, and your motivations for energy efficiency upgrades so that your Energy Expert can personalize your Free Home Energy Consultation based on your needs!
  3. Connect To an Energy Expert
    You will be contacted to schedule an appointment with your Energy Expert.
  4. Home Energy Consultation
    Your Energy Expert has a 1-on-1 phone conversation about your home with you based on the intake form you provided; the chat may include a video chat to facilitate the conversation.
  5. Receive Your Report
    A few days after your Home Energy Consultation you’ll receive a report that summarizes the results of your conversation with the Virtual Energy Expert to support taking your next steps in your energy efficiency journey!
  6. Get More Support
    After you’ve received your report, you can ask for more support including quote comparisons to help you understand what’s being offered and how your quotes align with your goals.  Just submit the form below (make sure indicate you’ve had a Home Energy Consultation before) and submit copies of your quotes for review.

For complete offer details, read the Terms and Conditions

Single Family HomesCondos, Apartments, and Co-ops
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Request your Home Energy Consultation

The form below will take approximately 5-10 minutes to complete. The questions will help your Energy Expert identify what solutions are best for your home and to make recommendations around energy efficiency upgrades that best satisfy your goals and address your concerns.

Returning participant?  Just indicate you’ve had a Home Energy Consultation before, and we’ll only ask for new information – you won’t need to re-explain yourself.

Have you had a Virtual Home Energy Consultation before?(Required)
If you are already engaged in the Jump on a heat pump you can just email us to info@jumponaheatpump.ca with any questions you might have about your step also you can call us at 1-866-381-9995 ext. 3

Contact Information

Name(Required)
Email(Required)
Address(Required)
Preferred Method of Contact(Required)
When would you generally prefer the Consultation to occur? (select all that apply)(Required)

Home Information

You can look up your home's age and square footage on BC Assessment.

We have a dedicated support at the top of this form just click to the Strata and/or Condos that is in Black the top of this form and just click on the word and it will switch to the right one to fill in the correct information

Support for single family dwellings within the City of North Vancouver is currently unavailable

Support

What type of help are you looking for?(Required)
What type of help are you looking for?(Required)

For assistance navigating rebate applications and requirements, contact the CleanBC Energy Coach Service.

Questions about topics not included in the list.

Comparing Upgrade Quotes

Upload a copy of the quotes you would like reviewed. Only those quotes that have not expired will be reviewed.

Having trouble uploading? You can also email your documents to info@jumponaheatpump.ca instead. Ensure you include your name and address in the message.

Upload up to five quotes for review.
Drop files here or
Accepted file types: jpg, pdf, png, Max. file size: 50 MB, Max. files: 5.

    EnerGuide Home Evaluation Report Review

    Upload a copy of your EnerGuide Home Evaluation Report for review. If your evaluation is more than five years old, you may want to consider having a new evaluation to maximize access to rebates and to update your home's performance measurements for current review.

    Drop files here or
    Accepted file types: jpg, pdf, png, Max. file size: 20 MB.

      Building Information

      Enter the number of people living in the home.
      Select all the attributes that apply to your home(Required)
      Have you had an EnerGuide Home Evaluation before?(Required)
      Optional
      Drop files here or
      Accepted file types: jpg, png, pdf, Max. file size: 50 MB, Max. files: 5.

        Issues and Concerns with Your Home

        What are your home concerns*(Required)
        Select all that apply
        Do you have other energy efficiency concerns?(Required)

        Personal Motivations and Improvement Goals for the Home

        What goals and motivations are important to you*(Required)
        Select all that apply

        Planned Renovations

        Are you currently planning any home renovations?(Required)
        Within the next 2 years.
        What home renovations are you planning?(Required)
        Select all that apply
        Which Primary Space Heating Systems are you most interested in?(Required)
        Select all that apply
        Have you considered purchasing a Heat Pump?(Required)
        What is the primary reason you are not planning renovations?(Required)
        Select all that apply

        Completed Renovations

        Have you recently completed any home renovations?(Required)
        Within the last 2 years.
        What home renovations have you completed?(Required)
        Select all that apply
        Which Primary Space Heating System did you install?(Required)
        Select all that apply
        What is the primary reason for not renovating your home?(Required)
        Select all that apply
        Do you have any pictures of your home that you would like to upload to help describe any issues you may be having with your home or of a system that you would like to upgrade? You can choose to upload a copy here.
        Drop files here or
        Accepted file types: jpg, jpeg, gif, png, pdf, doc, docx, Max. file size: 20 MB, Max. files: 10.

          Consent(Required)
          Additional Offers(Required)
          Indicate your willingness to be contacted by your municipality with information about participating in other climate action offers and activities such as providing Testimonials and participating in Case Studies.
          Your information is being collected, used, and disclosed in order to provide you with the Home Energy Consultation service and administer the Jump on a Heat Pump Program in accordance with section 26(c) of the Freedom of Information and Protection of Privacy Act (FOIPPA), the BC Personal Information Protection Act (PIPA) and the Privacy Policy. If you have questions regarding your personal information, please contact a privacy officer at info@jumponaheatpump.com, 250-381-9995. or #214-620 View Street, Victoria, B.C.
          This field is for validation purposes and should be left unchanged.

          Request your Home Energy Consultation

          The form below will take approximately 5-10 minutes to complete. The questions will help your Energy Expert identify what solutions are best for your home and to make recommendations around energy efficiency upgrades that best satisfy your goals and address your concerns.

          Returning participant?  Just indicate you’ve had a Home Energy Consultation before, and we’ll only ask for new information – you won’t need to re-explain yourself.

          Do you live in a strata, housing co-op, or condo? We require having an authorized representative at the consultation as well.  This can be a member of the governing board, the homeowner’s association, or other similar body within the building.

          Registration Form

          This form will take 5-15 minutes to complete.
          Have you had a Virtual Home Energy Consultation before?(Required)
          If you are already engaged in the Jump on a heat pump you can just email us to info@jumponaheatpump.ca with any questions you might have about your step also you can call us at 1-866-381-9995 ext. 3

          Contact Information

          Name
          Address
          Preferred Method of Contact(Required)
          When would you generally prefer the Check-Up to occur? (select all that apply)(Required)

          Community information

          How many units are there, is there a mix of building types, etc. Additional information will be collected below.

          We request for buildings greater than 5 stories and part of a Strata building should reach out to a Strata Energy Advisor from ZEIC via this link at ZEIC Energy Advisor

          Are you the primary contact for your strata or co-op's energy efficiency upgrade project(s)?(Required)

          To benefit the most from this services, we also require a primary contact for the strata or building to be present during the consultation.

          Support

          What do you want to discuss?(Required)
          What type of support are you looking for?(Required)

          For assistance navigating rebate applications and requirements, contact the CleanBC Energy Coach Service at BetterHomesBC.ca.

          Questions about topics not included in the list, including insulation, hot water, appliances, and other home energy questions.

          Building Information

          You can look up a home's age and square footage on BC Assessment.
          What types of buildings are in the complex?(Required)
          Select all that apply. If you indicated you want to provide information on individual building types, a section will appear for each type selected.
          Is the electrical utility billing in the name of the strata or co-op?(Required)
          Is the natural gas utility billing in the name of the strata or co-op?(Required)
          Do any of the below describe any of your low-rise or mid-rise buildings?
          Select all that apply
          What are the general goals of the project?(Required)
          Select all that apply
          What are the general concerns of the project?(Required)
          Select all that apply
          Please be as descriptive as possible.

          Single family detached homes information

          This section asks questions specific to the single family dwellings within your complex. Answer the questions while considering the single family dwellings as a whole. You can note particular issues in the comment boxes as needed.
          ie. 1970-1973
          Optional. Use the size of the service coming into the home.
          Unit features(Required)
          Utilities are...(Required)
          What are the homes' concerns(Required)
          Select all that apply
          What are the goals for the buildings?(Required)
          Select all that apply

          Duplex information

          This section asks questions specific to the duplexes within your complex. Answer the questions while considering the single family dwellings as a whole. You can note particular issues in the comment boxes as needed.
          ie. 1970-1973
          Optional. Use the size of the service coming into each unit.
          Unit features(Required)
          Utilities are...(Required)
          What are the homes' concerns(Required)
          Select all that apply
          What are the goals for the buildings?(Required)
          Select all that apply

          Triplex information

          This section asks questions specific to the triplexes within your complex. Answer the questions while considering the single family dwellings as a whole. You can note particular issues in the comment boxes as needed.
          ie. 1970-1973
          Optional. Use the size of the service coming into each unit.
          Unit features(Required)
          Utilities are...(Required)
          What are the buildings' concerns(Required)
          Select all that apply
          What are the goals for the buildings?(Required)
          Select all that apply

          Quadplex information

          This section asks questions specific to the quadplexes within your complex. Answer the questions while considering the single family dwellings as a whole. You can note particular issues in the comment boxes as needed.
          ie. 1970-1973
          Optional. Use the size of the service coming into each unit.
          Unit features(Required)
          Utilities are...(Required)
          What are the buildings' concerns(Required)
          Select all that apply
          What are the goals for the buildings?(Required)
          Select all that apply

          Townhouse and Rowhome information

          This section asks questions specific to the townhouses and rowhomes within your complex. Answer the questions while considering the single family dwellings as a whole. You can note particular issues in the comment boxes as needed.
          ie. 1970-1973
          Optional. Use the size of the service coming into each unit.
          Unit features(Required)
          Utilities are...(Required)
          What are the buildings' concerns(Required)
          Select all that apply
          What are the goals for the buildings?(Required)
          Select all that apply

          Low-rise to mid-rise building information

          This section asks questions specific to the low-rise or mid-rise buildings within your complex. Answer the questions while considering the single family dwellings as a whole. You can note particular issues in the comment boxes as needed.
          ie. 1970-1973
          Optional. Use the size of the service coming into each unit.
          Unit features(Required)
          Utilities are...(Required)
          What are the buildings' concerns(Required)
          Select all that apply
          What are the goals for the buildings?(Required)
          Select all that apply

          Planned Renovations

          In this section, we will collect information on general upgrade plans for you unit.
          Are you currently planning any upgrades?(Required)
          Within the next 2 years.
          What is the primary reason you are not planning upgrades?(Required)
          Select all that apply
          What upgrades are you planning?
          Building envelope
          Space heating
          Water heating
          General renovations
          Have you considered purchasing a Heat Pump?(Required)
          Upload supporting documentation such as electrical reports, design reports, or other documents for your consultation.
          Drop files here or
          Accepted file types: jpg, png, pdf, Max. file size: 128 MB, Max. files: 5.

            Completed Renovations

            Have you recently completed any upgrades?(Required)
            Within the last 2 years.
            What is the primary reason for not upgrading the buildings?(Required)
            Select all that apply
            What upgrades have been completed?
            Building envelope
            Space heating
            Water heating
            General renovations
            Upload supporting documentation such as commissioning reports, invoices, and technical documents for your consultation.
            Drop files here or
            Accepted file types: jpg, png, pdf, Max. file size: 128 MB, Max. files: 5.

              How did you learn about this service?(Required)

              Additional Offers(Required)
              Indicate your willingness to be contacted by your municipality with information about participating in other climate action offers and activities such as providing Testimonials and participating in Case Studies.
              Your information is being collected, used, and disclosed in order to provide you with the Home Energy Consultation service and administer the Jump on a Heat Pump Program in accordance with section 26(c) of the Freedom of Information and Protection of Privacy Act (FOIPPA), the BC Personal Information Protection Act (PIPA) and the Privacy Policy. If you have questions regarding your personal information, please contact a privacy officer at info@jumponaheatpump.com, 250-381-9995. or #214-620 View Street, Victoria, B.C.

              Consent(Required)
              This field is for validation purposes and should be left unchanged.
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